none✓ Resolved

Checkout completion delayed for some stores

Shopify•2020-01-17 12:37 UTC

Status

resolved

Duration

21m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2020-01-17 12:57 UTC

This incident has been resolved.

resolved2020-01-17 12:57 UTC

This incident has been resolved.

monitoring2020-01-17 12:52 UTC

A fix has been implemented and we are monitoring the results.

investigating2020-01-17 12:37 UTC

We are experiencing an interruption in service preventing payments from being processed for some stores. Online store checkouts will remain in our queue and buyers will be notified once payments are complete. Checkouts from other sales channels, including Point of Sale (POS), may be unavailable during this time. We are investigating and will keep you updated.

📊 TECHNICAL DETAILS

Internal ID

2c76288b-4eff-4294-9eaa-068d9abdfe0b

External ID

klrb5xgmrkhf

🕐 Started

2020-01-17 12:37 UTC

🔄 Last Updated

2020-03-27 14:09 UTC

✓ Resolved

2020-01-17 12:57 UTC

NONE

Impact Level

21m

Total Duration

Status Updates

Affected Components

CheckoutPoint of Sale

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