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minor✓ Resolved

SMS Delivery Receipt Delays from a Subset of Twilio Short Codes to Small Carriers United States

TwilioMon, Aug 24, 2026, 11:14 PM
Status
resolved
Duration
13h 10m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Aug 25, 2026, 12:25 PM
This incident has been resolved.
monitoringTue, Aug 25, 2026, 08:33 AM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Small Carriers network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringTue, Aug 25, 2026, 06:25 AM
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Aug 25, 2026, 02:23 AM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedTue, Aug 25, 2026, 12:20 AM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 24, 2026, 11:18 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Aug 24, 2026, 11:14 PM
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in the United States. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
2b959aa5-88f3-473a-98c4-852ed63b0e41
External ID
vjy6x45s0bmp
🕐 Started
Mon, Aug 24, 2026, 11:14 PM
🔄 Last Updated
Tue, Aug 25, 2026, 12:25 PM
✓ Resolved
Tue, Aug 25, 2026, 12:25 PM
MINOR
Impact Level
13h 10m
Total Duration
6
Status Updates
Affected Components
SMS Short Code, North America
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