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minor✓ Resolved

Voice Call Post Dial Delay from Twilio Phone Numbers to Mexico

Twilio•Thu, Aug 20, 2026, 05:38 PM
Status
resolved
Duration
2h 26m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Aug 20, 2026, 08:05 PM
This incident has been resolved.
monitoringThu, Aug 20, 2026, 06:24 PM
We have observed a recovery in voice calls from Twilio Phone Numbers to network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Aug 20, 2026, 05:56 PM
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Aug 20, 2026, 05:38 PM
Twilio customers may be experiencing voice call post dial delay from Twilio Phone Numbers to network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
2b31334f-b3da-4106-993d-809dcf5e3c30
External ID
0hy39wn87nrg
🕐 Started
Thu, Aug 20, 2026, 05:38 PM
🔄 Last Updated
Thu, Aug 20, 2026, 08:05 PM
✓ Resolved
Thu, Aug 20, 2026, 08:05 PM
MINOR
Impact Level
2h 26m
Total Duration
3
Status Updates
Affected Components
Voice, Latin America
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