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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Long Codes to Altice Dominican Republic

Twilio•Thu, Jul 2, 2026, 05:14 PM
Status
resolved
Duration
4h 46m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Jul 2, 2026, 10:00 PM
This incident has been resolved.
monitoringThu, Jul 2, 2026, 07:50 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to Altice network subscribers in the Dominican Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 2, 2026, 06:16 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 2, 2026, 05:14 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice network subscribers in the Dominican Republic. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Jul 2, 2026, 05:14 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Altice network subscribers in the Dominican Republic. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
2ae5b452-26d8-4097-8f16-3a1e5c406dfc
External ID
kpp4f1fvsd2d
🕐 Started
Thu, Jul 2, 2026, 05:14 PM
🔄 Last Updated
Thu, Jul 2, 2026, 10:00 PM
✓ Resolved
Thu, Jul 2, 2026, 10:00 PM
MINOR
Impact Level
4h 46m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
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