minor✓ Resolved

Network connectivity issues with some Wind 3, Fastweb and TIM customers from Italy

Shopify•2019-10-21 17:47 UTC

Status

resolved

Duration

3d 21h

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2019-10-25 14:53 UTC

This incident has been resolved.

resolved2019-10-25 14:53 UTC

This incident has been resolved.

investigating2019-10-24 13:14 UTC

Some customers using the TIM internet service provider are also affected.

investigating2019-10-22 15:42 UTC

Customers in Italy using Wind 3 and Fastweb internet service providers are continuing to experience connectivity issues. While the issue is outside of Shopify, we are continuing to work with our network service provider to assist with diagnosing the issue. We recommend that impacted customers contact their Internet Service Provider for further assistance.

investigating2019-10-21 20:36 UTC

We are continuing to investigate this issue.

investigating2019-10-21 19:18 UTC

We are currently investigating this issue.

📊 TECHNICAL DETAILS

Internal ID

2acf849a-e72c-414a-997f-9f068b9608ab

External ID

zhdc4kvnw1bj

🕐 Started

2019-10-21 17:47 UTC

🔄 Last Updated

2020-03-27 14:09 UTC

✓ Resolved

2019-10-25 14:53 UTC

MINOR

Impact Level

3d 21h

Total Duration

Status Updates

Affected Components

Third party services

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