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minor✓ Resolved

Segment App UI Issue with Profile Traits with no recent activity

Segment•Thu, Sep 3, 2026, 01:04 AM
Status
resolved
Duration
21h 41m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Sep 3, 2026, 10:45 PM
This incident has been resolved.
monitoringThu, Sep 3, 2026, 08:20 PM
A fix has been applied and the Engage UI experience should be fully functional. We are continuing to monitor results.
identifiedThu, Sep 3, 2026, 02:05 PM
We are continuing efforts to mitigate this issue.
identifiedThu, Sep 3, 2026, 07:01 AM
We are continuing efforts to mitigate this issue.
identifiedThu, Sep 3, 2026, 01:04 AM
We have identified an issue that may cause profile traits with no activity in the last 60 days to be unavailable in Audience Builder, trait and event pickers, and related trait detail views for some customers. This is a display issue only; underlying customer event and profile data is not affected.

📊 TECHNICAL DETAILS

Internal ID
2a396e53-4340-4e43-8791-03bd1966119d
External ID
pm50zz4xvtdl
🕐 Started
Thu, Sep 3, 2026, 01:04 AM
🔄 Last Updated
Thu, Sep 3, 2026, 10:45 PM
✓ Resolved
Thu, Sep 3, 2026, 10:45 PM
MINOR
Impact Level
21h 41m
Total Duration
4
Status Updates
Affected Components
Web Interface (US)Web Interface (EU)
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