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minor✓ Resolved

Issues Retrieving Transcripts

Twilio•Wed, May 13, 2026, 03:54 PM
Status
resolved
Duration
50 minutes
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, May 13, 2026, 04:45 PM
This incident has been resolved.
monitoringWed, May 13, 2026, 04:10 PM
Some customers experienced issues retrieving transcripts between 15:04 and 15:46 UTC due to an issue with one of our Transcript Store services, this is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
investigatingWed, May 13, 2026, 03:54 PM
Our monitoring systems have detected a potential issue with Conversation intelligence v2 Dynamo db failures. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

📊 TECHNICAL DETAILS

Internal ID
29c0011d-06fb-4b75-afe9-37842c280fb4
External ID
r4xs0knmkb2w
🕐 Started
Wed, May 13, 2026, 03:54 PM
🔄 Last Updated
Wed, May 13, 2026, 04:45 PM
✓ Resolved
Wed, May 13, 2026, 04:45 PM
MINOR
Impact Level
50 minutes
Total Duration
2
Status Updates
Affected Components
Intelligence US1
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