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minor✓ Resolved

Users cannot select plans in the account onboarding flow

Twilio•Tue, Jul 14, 2026, 05:40 PM
Status
resolved
Duration
2 hours
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 14, 2026, 07:40 PM
This incident has been resolved.
monitoringTue, Jul 14, 2026, 07:00 PM
The issue has been identified and a fix has been implemented. We will keep monitoring for 30 minutes.
identifiedTue, Jul 14, 2026, 06:04 PM
The issue has been identified and a fix is being implemented. We will provide an update in 1 hour or as soon as more information becomes available.
investigatingTue, Jul 14, 2026, 05:45 PM
In the Onboarding plan-selection screen clicking a card doesn't select the chosen card. The radio dot flashes and defaults to the default value. We will provide an update in 1 hour or as soon as more information becomes available.
investigatingTue, Jul 14, 2026, 05:40 PM
Our monitoring systems have detected a potential issue with Upgrade. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

📊 TECHNICAL DETAILS

Internal ID
290ffa1c-8606-4331-bbc1-8883dc7a61b9
External ID
y0k0p0t4y74w
🕐 Started
Tue, Jul 14, 2026, 05:40 PM
🔄 Last Updated
Tue, Jul 14, 2026, 07:40 PM
✓ Resolved
Tue, Jul 14, 2026, 07:40 PM
MINOR
Impact Level
2 hours
Total Duration
4
Status Updates
Affected Components
Other
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