Issues Storing Video Recordings Containing Unicode Characters

This incident has been resolved.

We are seeing recovery in the issue where saving Video Recordings would fail when Room names contained Unicode characters. We have implemented a fix and are currently monitoring service stability to ensure a full recovery for all new recordings. We will provide another update in 30 minutes or as soon as more information becomes available.

We are investigating an issue where saving Video Recordings fails when the associated Room names contain Unicode characters. Our engineering team is currently working to identify the root cause. We will provide another update in 1 hour or as soon as more information becomes available.

Our monitoring systems have detected a potential issue with Programmable Video. Our engineers have been alerted and are investigating. We will provide an update when we have more details.