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major✓ Resolved

SSO sign-in failing on some attempts for some users

1PasswordMon, Apr 13, 2026, 05:24 PM
Status
resolved
Duration
8d 21h
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Apr 22, 2026, 03:20 PM
This incident has been resolved.
monitoringFri, Apr 17, 2026, 03:07 PM
We are continuing to monitor for any further issues.
monitoringWed, Apr 15, 2026, 03:49 PM
We are continuing to monitor for any further issues.
monitoringMon, Apr 13, 2026, 05:24 PM
SSO is experiencing degraded functionality because of an upstream provider. We are monitoring, and users may need to retry when authenticating with their IdP.

📊 TECHNICAL DETAILS

Internal ID
280489a6-406b-4a42-abbc-c6da236963bf
External ID
tdd7fy641q7k
🕐 Started
Mon, Apr 13, 2026, 05:24 PM
🔄 Last Updated
Wed, Apr 22, 2026, 03:20 PM
✓ Resolved
Wed, Apr 22, 2026, 03:20 PM
MAJOR
Impact Level
8d 21h
Total Duration
3
Status Updates
Affected Components
SSO (Single Sign On)SSO (Single Sign On)SSO (Single Sign On)SSO (Single Sign On)
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