← Back to Slack History
unknown✓ Resolved
Scheduled Grid Migrations are experiencing extended downtime
Status
resolved
Duration
Duration unavailable
Updates
2
Coverage
0 articles
INCIDENT TIMELINE
unknown
<p>This issue is now resolved.</p><ul><li>Current status and actions being taken: We identified database write throttling as the cause of the stalled grid migrations. We applied a drop rule for jobs that were stuck in a retry loop, which has restored normal migration processing. </li><li>Scope: A small number of enterprise users undergoing grid migrations experienced extended delays in accessing Slack. </li><li>Current impact to end users: Affected users may have experienced an inability to access Slack during their migration window. </li><li>Known workarounds: No workarounds needed at this time.</li></ul><p>We apologize for how this incident affected you and your business. </p><p><br></p>
unknown
<p>Users who are undergoing scheduled Grid Migrations are experiencing extended downtime. Downtime is expected during a Grid Migration however it's taking longer than usual. During the downtime users are unable to access Slack until the migration completes. We've identified an issue with Job Queues, which may be the cause and are investigating this further. The next update will be provided once additional information becomes available. </p>
📊 TECHNICAL DETAILS
Internal ID
279f2bdf-f929-489c-b952-adbb2348aa9c
External ID
1550
🕐 First reported
🔄 Last Updated
✓ Resolved
Resolution time unavailable
UNKNOWN
Impact Level
Duration unavailable
Total Duration
2
Status Updates
Affected Components
Connectivity
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we request generation of one.
0 / 100 requests100 more needed