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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs to Orange Botswana

Twilio•Thu, May 7, 2026, 09:28 AM
Status
resolved
Duration
3h 56m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, May 7, 2026, 01:25 PM
This incident has been resolved.
monitoringThu, May 7, 2026, 11:25 AM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, May 7, 2026, 10:30 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, May 7, 2026, 09:29 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, May 7, 2026, 09:28 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
270698e5-e7b2-4d45-ba57-7c71545664b9
External ID
8d23nj7szbq2
🕐 Started
Thu, May 7, 2026, 09:28 AM
🔄 Last Updated
Thu, May 7, 2026, 01:25 PM
✓ Resolved
Thu, May 7, 2026, 01:25 PM
MINOR
Impact Level
3h 56m
Total Duration
4
Status Updates
Affected Components
SMS, Middle East & Africa
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