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minor✓ Resolved

Messaging Logs Experiencing Delays

TwilioFri, May 8, 2026, 09:06 AM
Status
resolved
Duration
3h 59m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, May 8, 2026, 01:05 PM
This incident has been resolved.
investigatingFri, May 8, 2026, 11:48 AM
We are continuing to investigate the issue impacting Messaging Logs. Sending messages is fully functional, however new message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, May 8, 2026, 11:31 AM
We are continuing to investigate the issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, May 8, 2026, 10:03 AM
We are currently investigating an issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Log indexes could respond with 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 2 hour or as soon as more information becomes available.
investigatingFri, May 8, 2026, 09:06 AM
We are currently investigating a service interruption causing delays with Messaging Logs. We will provide another update within 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
26b26996-d23b-4921-bb05-c80998bfc7b1
External ID
vd02jc8172lz
🕐 Started
Fri, May 8, 2026, 09:06 AM
🔄 Last Updated
Fri, May 8, 2026, 01:05 PM
✓ Resolved
Fri, May 8, 2026, 01:05 PM
MINOR
Impact Level
3h 59m
Total Duration
4
Status Updates
Affected Components
MMSSMSMessaging Insights
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