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minor✓ Resolved

Voice Call Failures from a Subset of Twilio United States Phone Numbers to Korek Telecom Iraq

SendGridMon, Sep 14, 2026, 09:48 AM
Status
resolved
Duration
7h 42m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Sep 14, 2026, 05:30 PM
This incident has been resolved.
monitoringMon, Sep 14, 2026, 03:24 PM
We have observed a recovery in voice calls from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Sep 14, 2026, 03:22 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedMon, Sep 14, 2026, 12:51 PM
Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to network subscribers in Iraq. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Sep 14, 2026, 10:48 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingMon, Sep 14, 2026, 09:48 AM
Twilio customers may be experiencing voice call failures from a subset of Twilio United States Phone Numbers to Korek Telecom network subscribers in Iraq. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
26a4512e-cb82-4d02-9ea8-219275eb6a30
External ID
n5jrtgz33ntg
🕐 Started
Mon, Sep 14, 2026, 09:48 AM
🔄 Last Updated
Mon, Sep 14, 2026, 05:30 PM
✓ Resolved
Mon, Sep 14, 2026, 05:30 PM
MINOR
Impact Level
7h 42m
Total Duration
5
Status Updates
Affected Components
Voice, Middle East & Africa
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