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minor✓ Resolved

WhatsApp phone number not displayed for senders created via senders API

Twilio•Thu, Mar 5, 2026, 06:35 PM
Status
resolved
Duration
4h 10m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Mar 5, 2026, 10:45 PM
This incident has been resolved.
monitoringThu, Mar 5, 2026, 10:03 PM
We are observing a recovery in the display of WhatsApp phone number for senders created via the Senders API. We will be monitoring the service to ensure a full recovery and provide another update in 30 minutes or as soon as more information becomes available.
investigatingThu, Mar 5, 2026, 07:49 PM
We continue to experience WhatsApp phone number not displayed for senders created via senders API. Our team is actively investigating this issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Mar 5, 2026, 06:49 PM
Twilio customers may be experiencing WhatsApp phone number not displayed for senders created via senders API. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Mar 5, 2026, 06:35 PM
Our monitoring systems have detected a potential issue with WhatsApp phone number not displayed for senders created via senders API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

📊 TECHNICAL DETAILS

Internal ID
26a15465-7f23-437f-83d5-229efc0fc15a
External ID
jcvt774vc6tr
🕐 Started
Thu, Mar 5, 2026, 06:35 PM
🔄 Last Updated
Thu, Mar 5, 2026, 10:45 PM
✓ Resolved
Thu, Mar 5, 2026, 10:45 PM
MINOR
Impact Level
4h 10m
Total Duration
4
Status Updates
Affected Components
Messaging Channels
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