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minor✓ Resolved

SMS Delivery Delays to Liberty Mobile in Puerto Rico via  Subset of Shortcodes

Twilio•
Status
resolved
Duration
11h 25m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ Resolved
This incident has been resolved.
monitoring
We are observing recovery in SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
We continue to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigating
We continue to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigating
We are continuing to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigating
We are experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
2689c93e-9c34-4cb0-beb8-e7acded07af1
External ID
7ym6vz4v8jx0
🕐 First reported
🔄 Last Updated
✓ Resolved
MINOR
Impact Level
11h 25m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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