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minor✓ Resolved
SMS Delivery Delays to Liberty Mobile in Puerto Rico via Subset of Shortcodes
Status
resolved
Duration
11h 25m
Updates
5
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, Feb 5, 2026, 04:55 PM
This incident has been resolved.
monitoringThu, Feb 5, 2026, 02:58 PM
We are observing recovery in SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 12:11 PM
We continue to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 08:19 AM
We continue to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 06:25 AM
We are continuing to experience SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, Feb 5, 2026, 05:29 AM
We are experiencing SMS delivery delays when sending messages to Liberty Mobile in Puerto Rico via a subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
2689c93e-9c34-4cb0-beb8-e7acded07af1
External ID
7ym6vz4v8jx0
🕐 Started
Thu, Feb 5, 2026, 05:29 AM
🔄 Last Updated
Thu, Feb 5, 2026, 04:55 PM
✓ Resolved
Thu, Feb 5, 2026, 04:55 PM
MINOR
Impact Level
11h 25m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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