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minor✓ Resolved

SMS Delivery Report Delays from a Subset of Twilio Toll-Free Numbers to Verizon United States

Twilio•Tue, Jul 28, 2026, 02:22 AM
Status
resolved
Duration
4h 42m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Jul 28, 2026, 07:05 AM
This incident has been resolved.
monitoringTue, Jul 28, 2026, 05:17 AM
Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Toll-Free Numbers to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 28, 2026, 03:33 AM
Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Toll-Free Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Jul 28, 2026, 02:22 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
25ed547a-f369-443a-8248-bc979975ce22
External ID
2t9bwlyq7rdb
🕐 Started
Tue, Jul 28, 2026, 02:22 AM
🔄 Last Updated
Tue, Jul 28, 2026, 07:05 AM
✓ Resolved
Tue, Jul 28, 2026, 07:05 AM
MINOR
Impact Level
4h 42m
Total Duration
3
Status Updates
Affected Components
SMS Toll-Free, North AmericaSMS Toll-Free, North America
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