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minor✓ Resolved

Voice Call Failures from Twilio Phone Numbers to Vivo Telefonica Brazil

TwilioThu, Jul 2, 2026, 04:09 PM
Status
resolved
Duration
1d 2h
Updates
10
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 3, 2026, 06:25 PM
This incident has been resolved.
identifiedFri, Jul 3, 2026, 07:11 AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedFri, Jul 3, 2026, 07:11 AM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
identifiedThu, Jul 2, 2026, 11:10 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, Jul 2, 2026, 11:10 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
identifiedThu, Jul 2, 2026, 07:10 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Jul 2, 2026, 07:09 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Jul 2, 2026, 05:10 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 2, 2026, 05:09 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Jul 2, 2026, 04:09 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to Vivo Telefonica network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedThu, Jul 2, 2026, 04:09 PM
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
25555b16-50d1-4ba1-a839-e713fd7da8f7
External ID
wmzgrvzcpw4z
🕐 Started
Thu, Jul 2, 2026, 04:09 PM
🔄 Last Updated
Fri, Jul 3, 2026, 06:25 PM
✓ Resolved
Fri, Jul 3, 2026, 06:25 PM
MINOR
Impact Level
1d 2h
Total Duration
10
Status Updates
Affected Components
Voice, Latin America
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