Resolved Service Degradation

This incident has been resolved.

Okta is currently experiencing an issue with Office 365 provisioning. We are actively investigating and will update this message with more information as soon as we have it. Resolved: On Feb 7th at approximately 4:30PM PDT, Okta began receiving reports from customers in US Cell 4 who were experiencing errors while attempting to provision users to Office 365 or while modifying Office 365 configuration settings. User authentication was not impacted at any point. The root cause was traced to an inability in some cases to read domain federation settings from Microsoft Office 365. This bug caused a failure to successfully provision users and save Office 365 app settings. Okta also determined that this issue was present in all cells, but only affected a subset of customers. Once the root cause was identified, Okta deployed a fix starting at 4:49pm PDT on Feb 7. at approximately 5:30pm PDT, the fix was successfully rolled out to all production cells, and functionality was fully restored. Additional monitoring to detect and mitigate this scenario has been rolled out for all environments. Testing will be augmented to prevent future occurrences.