Resolved Service Disruption

This incident has been resolved.

Okta is currently experiencing an issue with Cloud Desktop Single Sign-On when using Google Chrome, where attempting to sign-in results in an HTTP 400 response. We have validated a fix and are in the process of deploying a hot fix to all cells to address this issue. Cloud Desktop Single Sign-On is still available on Apple Safari and Internet Explorer. Issue has been resolved in US Cell 4, US Cell 5, EMEA Cell 1, and US Cell 7. Resolved:An issue impacting Cloud Desktop Single Sign-On for users of Google Chrome has been resolved. During the event, End-Users may have experienced HTTP 400 responses, when attempting to login using Google Chrome. Additional root cause information will be provided within 48 business hours. Root Cause: On May 31st, at approximately 12:24 PM PDT Okta received reports from some customers receiving a '400 Bad Request' response while attempting to login with Agentless Desktop SSO using Chrome browsers. Upon investigation, Okta determined that the issue impacted customers with either incorrect Chrome settings or network configuration (see https://help.okta.com/en/prod/Content/Topics/Directory/Configuring_Agentless_SSO.htm). Okta also determined that the issue had been exposed by the release of a software performance optimization which did not account for this possible browser mis-configuration; prior to the optimization, this mis-configuration would have resulted in users being redirected to the default login page. Given the impact and poor user experience, starting on May 31st at 2:30 PM PDT, Okta deployed a change that reverted behavior to the pre-optimization one. The deployment completed to all cells at approximately 5:30PM PDT. Okta is implementing additional testing and monitoring to detect this condition in the future.