minor✓ Resolved

SMS Delivery Delays and Failures from Twilio Phone Numbers to Mascom and Orange Botswana

Twilio•Mon, Jul 27, 2026, 10:23 AM

Status

resolved

Duration

3h 32m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Jul 27, 2026, 01:55 PM

This incident has been resolved.

monitoringMon, Jul 27, 2026, 11:55 AM

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Mascom and Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

identifiedMon, Jul 27, 2026, 11:19 AM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to Mascom and Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

investigatingMon, Jul 27, 2026, 10:23 AM

Twilio customers may be experiencing SMS delivery delays and failures from Twilio to network subscribers on multiple networks in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

24465539-1aa2-4491-82c0-b7a35c7cdd5f

External ID

6vmxrgr27j5c

🕐 Started

Mon, Jul 27, 2026, 10:23 AM

🔄 Last Updated

Mon, Jul 27, 2026, 01:55 PM

✓ Resolved

Mon, Jul 27, 2026, 01:55 PM

MINOR

Impact Level

3h 32m

Total Duration

Status Updates

Affected Components

SMS, Middle East & Africa

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