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minor✓ Resolved

Service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region.

Zoom•Wed, Aug 5, 2026, 02:53 PM
Status
resolved
Duration
1h 1m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Aug 5, 2026, 03:55 PM
This incident has been resolved.
monitoringWed, Aug 5, 2026, 03:41 PM
The issue affecting Contact Center Analytics Dashboard for Voice Engagements in US Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedWed, Aug 5, 2026, 03:15 PM
We have successfully identified the root cause affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingWed, Aug 5, 2026, 02:53 PM
We are currently investigating a service degradation affecting Contact Center Analytics Dashboard for Voice Engagements in US Region. Our team is actively working on the resolution and we will keep you informed with timely updates as progress is made. Thank you for your patience.

📊 TECHNICAL DETAILS

Internal ID
24112035-1a7b-42da-a0fa-6a8df61932f4
External ID
gdbcf101njpy
🕐 Started
Wed, Aug 5, 2026, 02:53 PM
🔄 Last Updated
Wed, Aug 5, 2026, 03:55 PM
✓ Resolved
Wed, Aug 5, 2026, 03:55 PM
MINOR
Impact Level
1h 1m
Total Duration
3
Status Updates
Affected Components
Reporting Service
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