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minor✓ Resolved

SMS Delivery Delays and Failures From a Subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz Pakistan

Twilio•Mon, Apr 27, 2026, 09:29 PM
Status
resolved
Duration
10h 35m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Apr 28, 2026, 08:05 AM
This incident has been resolved.
monitoringMon, Apr 27, 2026, 10:46 PM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Apr 27, 2026, 10:35 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Apr 27, 2026, 09:34 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Apr 27, 2026, 09:29 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Jazz network subscribers in Pakistan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
2397800a-3082-4607-9d13-8ce21f1694cc
External ID
453zvjlcw1fj
🕐 Started
Mon, Apr 27, 2026, 09:29 PM
🔄 Last Updated
Tue, Apr 28, 2026, 08:05 AM
✓ Resolved
Tue, Apr 28, 2026, 08:05 AM
MINOR
Impact Level
10h 35m
Total Duration
4
Status Updates
Affected Components
SMS, APAC
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