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minor✓ Resolved
User Authentication Identity SNA Failure Increase for Smartfren in Indonesia
Status
resolved
Duration
12h 47m
Updates
6
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedTue, Sep 15, 2026, 02:45 AM
This incident has been resolved.
monitoringTue, Sep 15, 2026, 12:05 AM
We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Sep 14, 2026, 10:05 PM
We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Sep 14, 2026, 06:01 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedMon, Sep 14, 2026, 04:00 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Sep 14, 2026, 03:00 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Sep 14, 2026, 01:58 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Smartfren in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
216621dc-0e15-4bd8-ba70-8d7445b47888
External ID
6092g4x3qj24
🕐 Started
Mon, Sep 14, 2026, 01:58 PM
🔄 Last Updated
Tue, Sep 15, 2026, 02:45 AM
✓ Resolved
Tue, Sep 15, 2026, 02:45 AM
MINOR
Impact Level
12h 47m
Total Duration
6
Status Updates
Affected Components
Verify Silent Network Auth
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