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minor✓ Resolved

Error When Submitting Tickets on help.twilio.com

Twilio•Wed, May 6, 2026, 11:01 AM
Status
resolved
Duration
2h 23m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, May 6, 2026, 01:25 PM
This incident has been resolved.
monitoringWed, May 6, 2026, 12:53 PM
The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
monitoringWed, May 6, 2026, 12:21 PM
The issue with submitting support tickets on help.twilio.com is now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
identifiedWed, May 6, 2026, 11:21 AM
Our engineers have identified an issue with submitting support tickets on help.twilio.com and are working to deploy a fix. The issue is intermittent and the current workaround is to refresh the page. We expect to provide another update in 1 hour or as soon as more information becomes available.
investigatingWed, May 6, 2026, 11:01 AM
Our monitoring systems have detected a potential issue with the support ticket submission page on help.twilio.com. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

📊 TECHNICAL DETAILS

Internal ID
1ff8335e-f43e-4bfa-8862-156dbb6654a4
External ID
sj2rb14xy2z5
🕐 Started
Wed, May 6, 2026, 11:01 AM
🔄 Last Updated
Wed, May 6, 2026, 01:25 PM
✓ Resolved
Wed, May 6, 2026, 01:25 PM
MINOR
Impact Level
2h 23m
Total Duration
4
Status Updates
Affected Components
Customer Support Center
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