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minor✓ Resolved

Search API performance issues: Storefront Search, Catalog API and Shop App experiencing degraded functionality

ShopifyMon, Aug 3, 2026, 07:19 PM
Status
resolved
Duration
3h 11m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Aug 3, 2026, 10:31 PM
This incident has been resolved.
monitoringMon, Aug 3, 2026, 09:07 PM
We continue to see recovery across Storefront and other Search API. We are continuing to monitor in order to ensure full resolution.
monitoringMon, Aug 3, 2026, 07:51 PM
We have noted recovery in the affected areas including storefront searches. We continue to monitor and will update you once full recovery is confirmed.
investigatingMon, Aug 3, 2026, 07:19 PM
We are aware of an issue affecting Storefront Search, Catalog API and Shop app search functionality. This may produce inconsistent or no search results and intermittent timeouts. We are actively investigating and will update you on steps toward resolution.

📊 TECHNICAL DETAILS

Internal ID
1f3a5280-669f-427b-9986-f8e873d6c0b0
External ID
7k38mv3019qf
🕐 Started
Mon, Aug 3, 2026, 07:19 PM
🔄 Last Updated
Mon, Aug 3, 2026, 10:31 PM
✓ Resolved
Mon, Aug 3, 2026, 10:31 PM
MINOR
Impact Level
3h 11m
Total Duration
3
Status Updates
Affected Components
AdminStorefrontAPI & Mobile
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