← Back to SendGrid History
minor✓ Resolved
Incomplete Advanced Statistics
Status
resolved
Duration
23h 54m
Updates
9
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedThu, Feb 12, 2026, 06:40 PM
This incident has been resolved.
identifiedThu, Feb 12, 2026, 02:42 PM
Our engineering team has identified the root cause of the issue and is continuing to work on implementing a fix. We will provide the next update in four hours or as soon as additional information becomes available.
identifiedThu, Feb 12, 2026, 11:02 AM
Our engineering team has identified the root cause of the issue and is actively working on implementing a fix. We will provide the next update within four hours or sooner if additional information becomes available.
identifiedThu, Feb 12, 2026, 06:56 AM
Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next four hours or as soon as more information becomes available.
identifiedThu, Feb 12, 2026, 04:19 AM
Our engineers have identified the issue and are currently implementing a fix. We will provide another update as soon as more information becomes available.
identifiedThu, Feb 12, 2026, 12:50 AM
Our engineers have identified the issue and are currently implementing a fix. We will provide another update in next two hour or as soon as more information becomes available.
investigatingWed, Feb 11, 2026, 10:47 PM
We are continuing to investigate this issue and will provide an update in the next four hours or as soon as more information becomes available.
investigatingWed, Feb 11, 2026, 08:47 PM
We are continuing to investigate this issue and will provide an update in the next two hours or as soon as more information becomes available.
investigatingWed, Feb 11, 2026, 07:46 PM
We are continuing to investigate this issue and will provide an update in the next hour or as soon as more information becomes available.
investigatingWed, Feb 11, 2026, 06:46 PM
Starting around 1pm PST on February 7th, our engineers began investigating an issue with Advanced Statistics (Geographical, Mailbox Provider, Browser, etc.). Customer may experience Incomplete Advanced Statistics for the following date and time frames: 1pm - 5pm PST and 7pm - 9pm PST on 02/07/2026. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
1f394a9b-1e03-46e2-8858-c8c668f09e92
External ID
ydp28cmsxrwz
🕐 Started
Wed, Feb 11, 2026, 06:46 PM
🔄 Last Updated
Thu, Feb 12, 2026, 06:40 PM
✓ Resolved
Thu, Feb 12, 2026, 06:40 PM
MINOR
Impact Level
23h 54m
Total Duration
9
Status Updates
Affected Components
Statistics
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed