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minor✓ Resolved

SMS Delivery Delays from Twilio to Tigo Honduras

Twilio•Fri, May 1, 2026, 06:01 AM
Status
resolved
Duration
21h 23m
Updates
8
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, May 2, 2026, 03:25 AM
This incident has been resolved.
monitoringSat, May 2, 2026, 12:09 AM
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
monitoringFri, May 1, 2026, 08:02 PM
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, May 1, 2026, 06:01 PM
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, May 1, 2026, 06:01 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, May 1, 2026, 01:17 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingFri, May 1, 2026, 09:03 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, May 1, 2026, 07:01 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, May 1, 2026, 06:01 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
1e89ea09-cc92-41de-8363-bb84a2db09ad
External ID
jgpj4yg0lj9z
🕐 Started
Fri, May 1, 2026, 06:01 AM
🔄 Last Updated
Sat, May 2, 2026, 03:25 AM
✓ Resolved
Sat, May 2, 2026, 03:25 AM
MINOR
Impact Level
21h 23m
Total Duration
8
Status Updates
Affected Components
SMS, Latin America
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