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minor✓ Resolved

SMS Delivery Delays from Twilio to Tigo Honduras

Twilio•Wed, Apr 22, 2026, 09:35 PM
Status
resolved
Duration
6h 45m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, Apr 23, 2026, 04:20 AM
This incident has been resolved.
monitoringThu, Apr 23, 2026, 02:06 AM
We have observed a recovery in SMS delivery from Twilio to Tigo network subscribers in Honduras and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Apr 23, 2026, 01:04 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Apr 23, 2026, 12:36 AM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingWed, Apr 22, 2026, 10:35 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingWed, Apr 22, 2026, 09:35 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to Tigo network subscribers in Honduras. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
1de33c47-963c-4459-8ebf-e13a2aecd5a7
External ID
qllywg91gvkh
🕐 Started
Wed, Apr 22, 2026, 09:35 PM
🔄 Last Updated
Thu, Apr 23, 2026, 04:20 AM
✓ Resolved
Thu, Apr 23, 2026, 04:20 AM
MINOR
Impact Level
6h 45m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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