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minor✓ Resolved

Delay with transcript availability in Twilio Console

Twilio•Mon, Aug 17, 2026, 02:32 PM
Status
resolved
Duration
3h 7m
Updates
2
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Aug 17, 2026, 05:40 PM
This incident has been resolved.
monitoringMon, Aug 17, 2026, 02:54 PM
A fix has been implemented and we are monitoring the results.
investigatingMon, Aug 17, 2026, 02:32 PM
Engineering is currently investigating issues regarding Twilio Console in Conversation Intelligence Classic. Customers may experiences delays seeing their transcripts become available for view.

📊 TECHNICAL DETAILS

Internal ID
1d03a146-1dd2-4315-88d4-9e4ac374e4f3
External ID
lcvdjp43cr6b
🕐 Started
Mon, Aug 17, 2026, 02:32 PM
🔄 Last Updated
Mon, Aug 17, 2026, 05:40 PM
✓ Resolved
Mon, Aug 17, 2026, 05:40 PM
MINOR
Impact Level
3h 7m
Total Duration
2
Status Updates
Affected Components
Conversation Intelligence (classic)
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