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minor✓ Resolved
Twilio Websites Returning 500 Errors
Status
resolved
Duration
1h 51m
Updates
5
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedFri, Feb 20, 2026, 01:20 AM
This incident has been resolved.
monitoringFri, Feb 20, 2026, 12:48 AM
We have started seeing recovery for some Twilio websites returning 500 errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
investigatingFri, Feb 20, 2026, 12:24 AM
We continue to investigate an issue where some Twilio websites are returning 500 errors. Our engineering teams are actively working to identify the root cause and restore full functionality as quickly as possible. We want to emphasize that Twilio products continue to work without any issues. We will provide another update in 30 minutes or as soon as more information becomes available.
Thank you for your patience while we work to resolve this.
investigatingThu, Feb 19, 2026, 11:54 PM
We continue investigating an issue where some Twilio websites are returning 500 errors. Our engineering teams are actively working to identify the root cause and restore full functionality as quickly as possible. We want to emphasize that Twilio products continue to work without any issues. We will provide another update in 30 minutes or as soon as more information becomes available.
Thank you for your patience while we work to resolve this.
identifiedThu, Feb 19, 2026, 11:39 PM
We are currently investigating an issue where some Twilio websites are returning 500 errors. Our engineering teams are actively working to identify the root cause and restore full functionality as quickly as possible. We want to emphasize that Twilio products continue to work without any issues. We will provide updates in 15 minutes or as soon as more information becomes available.
Thank you for your patience while we work to resolve this.
investigatingThu, Feb 19, 2026, 11:28 PM
Our monitoring systems have detected a potential issue with Twilio websites. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
📊 TECHNICAL DETAILS
Internal ID
1cae7839-5bb9-4f64-8757-1e1b7c69e0f8
External ID
zkkyz7tfpn0w
🕐 Started
Thu, Feb 19, 2026, 11:28 PM
🔄 Last Updated
Fri, Feb 20, 2026, 01:20 AM
✓ Resolved
Fri, Feb 20, 2026, 01:20 AM
MINOR
Impact Level
1h 51m
Total Duration
5
Status Updates
Affected Components
Other
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