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minor✓ Resolved

Service Degradation Affecting Live Transcriptions in Zoom Client 7.0.0 and Above

Zoom•Mon, Apr 20, 2026, 06:05 AM
Status
resolved
Duration
4h 4m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Apr 20, 2026, 10:10 AM
This incident has been resolved.
monitoringMon, Apr 20, 2026, 09:19 AM
The issue affecting users using Zoom Client 7.0.0 and above with My Notes feature disabled to view live transcriptions in Meetings has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedMon, Apr 20, 2026, 08:14 AM
Our team continue to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedMon, Apr 20, 2026, 06:25 AM
We have successfully identified the root cause affecting users using Zoom Client 7.0.0 and above with My Notes feature disabled to view live transcriptions in Meetings. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingMon, Apr 20, 2026, 06:05 AM
We are currently investigating a service degradation affecting Zoom Client 7.0.2 users to view live transcriptions in Meetings. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
1c506abf-8113-4c39-99d0-bb30045ed19e
External ID
hr12c94fbvwy
🕐 Started
Mon, Apr 20, 2026, 06:05 AM
🔄 Last Updated
Mon, Apr 20, 2026, 10:10 AM
✓ Resolved
Mon, Apr 20, 2026, 10:10 AM
MINOR
Impact Level
4h 4m
Total Duration
4
Status Updates
Affected Components
Live Transcription
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