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minor✓ Resolved

Service Degradation Affecting A Subset of Users with Zoom Chat in the North America Region

ZoomWed, Apr 1, 2026, 09:24 PM
Status
resolved
Duration
2d 8h
Updates
19
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Apr 4, 2026, 05:25 AM
This incident has been resolved.
monitoringSat, Apr 4, 2026, 04:40 AM
The service degradation affecting a subset of users with Zoom Chat in the North America Region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedFri, Apr 3, 2026, 09:53 PM
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedFri, Apr 3, 2026, 12:57 PM
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedFri, Apr 3, 2026, 04:53 AM
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedFri, Apr 3, 2026, 12:53 AM
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedThu, Apr 2, 2026, 08:21 PM
Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedThu, Apr 2, 2026, 06:03 PM
Our teams continue to actively work towards a resolution. An update will be provided when more information becomes available.
identifiedThu, Apr 2, 2026, 01:51 PM
Our team continue to work on the resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedThu, Apr 2, 2026, 08:28 AM
Our team continue to work on the resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedThu, Apr 2, 2026, 06:20 AM
We have successfully identified the root cause affecting a subset of users using Zoom Chat in the North America region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingThu, Apr 2, 2026, 04:53 AM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
investigatingThu, Apr 2, 2026, 03:59 AM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
investigatingThu, Apr 2, 2026, 02:55 AM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
investigatingThu, Apr 2, 2026, 01:52 AM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
investigatingThu, Apr 2, 2026, 12:51 AM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
investigatingWed, Apr 1, 2026, 11:21 PM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
investigatingWed, Apr 1, 2026, 10:46 PM
We continue to investigate the service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
investigatingWed, Apr 1, 2026, 10:07 PM
We continue to investigate service degradation affecting a subset of users with Zoom Chat in the North America Region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
investigatingWed, Apr 1, 2026, 09:24 PM
We are currently investigating a service degradation with a subset of users who upgraded Zoom Workplace client to 7.0.0 or 7.0.1 (Windows) version who are experiencing Zoom Chat stuck at "connecting..." status. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
1b9091a5-b3aa-4a41-b8a3-09a481df5e6d
External ID
bpjv2mznm75b
🕐 Started
Wed, Apr 1, 2026, 09:24 PM
🔄 Last Updated
Sat, Apr 4, 2026, 05:25 AM
✓ Resolved
Sat, Apr 4, 2026, 05:25 AM
MINOR
Impact Level
2d 8h
Total Duration
19
Status Updates
Affected Components
Zoom Chat
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