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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Alphanumeric and Long Codes to Sunrise and Salt Switzerland

Twilio•Fri, Jul 10, 2026, 06:47 PM
Status
resolved
Duration
4h 33m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Jul 10, 2026, 11:20 PM
This incident has been resolved.
monitoringFri, Jul 10, 2026, 09:55 PM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric and Long Codes to Sunrise and Salt network subscribers in Switzerland and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jul 10, 2026, 07:54 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedFri, Jul 10, 2026, 06:52 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingFri, Jul 10, 2026, 06:47 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to Sunrise and Salt network subscribers in Switzerland. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
1ae35f50-88e1-4dc4-a81b-253242e78503
External ID
tsb3ycsf2nl5
🕐 Started
Fri, Jul 10, 2026, 06:47 PM
🔄 Last Updated
Fri, Jul 10, 2026, 11:20 PM
✓ Resolved
Fri, Jul 10, 2026, 11:20 PM
MINOR
Impact Level
4h 33m
Total Duration
4
Status Updates
Affected Components
SMS, Europe
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