← Back to Twilio History
minor✓ Resolved

SMS Delivery Delays and Failures to Claro Network in Puerto Rico

Twilio•Fri, Feb 6, 2026, 06:08 AM
Status
resolved
Duration
8h 57m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, Feb 6, 2026, 03:05 PM
This incident has been resolved.
monitoringFri, Feb 6, 2026, 01:04 PM
We are observing recovery in SMS delivery delays & failures when sending messages to Claro network in Puerto Rico. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 6, 2026, 09:08 AM
We are experiencing SMS delivery delays and failures to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 4 hours or as soon as more information becomes available.
investigatingFri, Feb 6, 2026, 07:09 AM
We are experiencing SMS delivery delays and failures to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 2 hours or as soon as more information becomes available.
investigatingFri, Feb 6, 2026, 06:08 AM
We are experiencing SMS delivery delays and failures to Claro network in Puerto Rico. Our engineers are working with our carrier partner to resolve the issue. We expect to provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
1a1f1107-0af8-408b-88e8-ae12e356784d
External ID
f0wmmwt8qvy2
🕐 Started
Fri, Feb 6, 2026, 06:08 AM
🔄 Last Updated
Fri, Feb 6, 2026, 03:05 PM
✓ Resolved
Fri, Feb 6, 2026, 03:05 PM
MINOR
Impact Level
8h 57m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed