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minor✓ Resolved
SMS Delivery Delays from a Subset of Twilio Long Codes to Multiple Networks in Italy
Status
resolved
Duration
2h 50m
Updates
3
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, Jul 4, 2026, 04:15 PM
This incident has been resolved.
monitoringSat, Jul 4, 2026, 02:18 PM
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Jul 4, 2026, 02:17 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, Jul 4, 2026, 01:24 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
1a093c64-8120-4d98-a6e6-02c24ddd05d2
External ID
p924c0q16ljp
🕐 Started
Sat, Jul 4, 2026, 01:24 PM
🔄 Last Updated
Sat, Jul 4, 2026, 04:15 PM
✓ Resolved
Sat, Jul 4, 2026, 04:15 PM
MINOR
Impact Level
2h 50m
Total Duration
3
Status Updates
Affected Components
SMS, Europe
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