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minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN Ghana

Twilio•Mon, Apr 20, 2026, 03:39 PM
Status
resolved
Duration
5h 16m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Apr 20, 2026, 08:55 PM
This incident has been resolved.
monitoringMon, Apr 20, 2026, 06:53 PM
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Apr 20, 2026, 04:52 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Apr 20, 2026, 03:51 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Apr 20, 2026, 03:39 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs and Long Codes to MTN network subscribers in Ghana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
19987db0-017d-4033-8081-a5d9a0ac0a4b
External ID
hnwwtf2zd2tp
🕐 Started
Mon, Apr 20, 2026, 03:39 PM
🔄 Last Updated
Mon, Apr 20, 2026, 08:55 PM
✓ Resolved
Mon, Apr 20, 2026, 08:55 PM
MINOR
Impact Level
5h 16m
Total Duration
4
Status Updates
Affected Components
SMS, Middle East & Africa
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