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minor✓ Resolved

User Authentication Identity SNA Failure Increase for Telkomsel in Indonesia

Twilio•Mon, Aug 3, 2026, 01:32 PM
Status
resolved
Duration
6h 29m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedMon, Aug 3, 2026, 08:01 PM
This incident has been resolved.
monitoringMon, Aug 3, 2026, 06:41 PM
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringMon, Aug 3, 2026, 04:40 PM
We have observed a recovery in User Authentication Identity SNA failure increase for Telkomsel in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 3, 2026, 02:38 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedMon, Aug 3, 2026, 01:37 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingMon, Aug 3, 2026, 01:32 PM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for Telkomsel in Indonesia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
19954994-204b-4d39-8b7a-8cd4f1cc7c1f
External ID
yj7xzby95nbj
🕐 Started
Mon, Aug 3, 2026, 01:32 PM
🔄 Last Updated
Mon, Aug 3, 2026, 08:01 PM
✓ Resolved
Mon, Aug 3, 2026, 08:01 PM
MINOR
Impact Level
6h 29m
Total Duration
5
Status Updates
Affected Components
Verify Silent Network Auth
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