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minor✓ Resolved

Service Degradation Affecting SMS Delivery in North America Region.

Zoom•Sat, Apr 18, 2026, 02:29 AM
Status
resolved
Duration
4h 56m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedSat, Apr 18, 2026, 07:25 AM
This incident has been resolved.
monitoringSat, Apr 18, 2026, 07:12 AM
The service degradation impacting SMS Delivery in North America region has been successfully resolved by our vendor and a downstream carrier. Our team will continue to monitor the situation closely and keep you informed of any further developments.
identifiedSat, Apr 18, 2026, 05:44 AM
We are actively working with our vendor on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedSat, Apr 18, 2026, 03:59 AM
We have successfully identified the root cause of a service degradation impacting SMS Delivery in North America region. We are actively working with our vendor on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingSat, Apr 18, 2026, 02:29 AM
We are currently investigating a service degradation impacting SMS Delivery in North America region. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
1992cd15-5e57-4f77-b836-fdda4f25933c
External ID
1gr3tzmbxd4d
🕐 Started
Sat, Apr 18, 2026, 02:29 AM
🔄 Last Updated
Sat, Apr 18, 2026, 07:25 AM
✓ Resolved
Sat, Apr 18, 2026, 07:25 AM
MINOR
Impact Level
4h 56m
Total Duration
4
Status Updates
Affected Components
SMS (Send meeting invite via SMS)
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