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minor✓ Resolved

Data store functionality degraded for <Connect><VirtualAgent> integration with Dialogflow CX agents

Twilio•Tue, Jan 20, 2026, 11:03 PM
Status
resolved
Duration
2d 7h
Updates
8
Coverage
1 article

📰 RELATED ARTICLES

Twilio Outage Analysis: Understanding the Connect-VirtualAgent and Dialogflow CX Integration Failure and Its Impact on Developer Infrastructure
Breaking: Data store functionality degraded for <Connect><VirtualAgent> integration with Dialogflow CX agents
Jan 21, 2026 →

INCIDENT TIMELINE

✓ ResolvedFri, Jan 23, 2026, 06:57 AM
This incident has been resolved.
monitoringWed, Jan 21, 2026, 05:34 PM
Dialogflow CX data store functionality for <Connect><VirtualAgent> integrations is now operating normally. Mitigation was applied and data store functionality should be functioning as intended. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
investigatingWed, Jan 21, 2026, 01:48 PM
Customers leveraging Dialogflow CX data stores for their <Connect><VirtualAgent> integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 16 hours or as soon as more information becomes available.
investigatingWed, Jan 21, 2026, 05:48 AM
Customers leveraging Dialogflow CX data stores for their <Connect><VirtualAgent> integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 8 hours or as soon as more information becomes available.
investigatingWed, Jan 21, 2026, 01:51 AM
Customers leveraging Dialogflow CX data stores for their <Connect><VirtualAgent> integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 4 hours or as soon as more information becomes available.
investigatingWed, Jan 21, 2026, 12:05 AM
Customers leveraging Dialogflow CX data stores for their <Connect><VirtualAgent> integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingTue, Jan 20, 2026, 11:09 PM
Customers leveraging Dialogflow CX data stores for their <Connect><VirtualAgent> integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Jan 20, 2026, 11:08 PM
Customers leveraging Dialogflow CX data stores for their <Connect><VirtualAgent> integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingTue, Jan 20, 2026, 11:03 PM
Customers leveraging Dialogflow CX data stores for their <Connect><VirtualAgent> integration with Dialogflow CX may experience generic failure responses from the data store. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
189444d2-8363-43a1-9709-58bd7ea10944
External ID
h39zxl6x0s2b
🕐 Started
Tue, Jan 20, 2026, 11:03 PM
🔄 Last Updated
Fri, Jan 23, 2026, 06:57 AM
✓ Resolved
Fri, Jan 23, 2026, 06:57 AM
MINOR
Impact Level
2d 7h
Total Duration
8
Status Updates
Affected Components
Dialogflow US1
✍️
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