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minor✓ Resolved

SMS Delivery Delays from Twilio to MTN Benin

Twilio•Tue, Apr 21, 2026, 04:54 PM
Status
resolved
Duration
5h 5m
Updates
3
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedTue, Apr 21, 2026, 10:00 PM
This incident has been resolved.
monitoringTue, Apr 21, 2026, 07:47 PM
We have observed a recovery in SMS delivery from Twilio to MTN network subscribers in Benin and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Apr 21, 2026, 05:54 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedTue, Apr 21, 2026, 04:54 PM
Twilio customers may be experiencing SMS delivery delays from Twilio to MTN network subscribers in Benin. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
17fc0e51-b004-43e9-9ccd-9a6ef33c3af1
External ID
j6qj89wzjs5q
🕐 Started
Tue, Apr 21, 2026, 04:54 PM
🔄 Last Updated
Tue, Apr 21, 2026, 10:00 PM
✓ Resolved
Tue, Apr 21, 2026, 10:00 PM
MINOR
Impact Level
5h 5m
Total Duration
3
Status Updates
Affected Components
SMS, Middle East & Africa
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