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minor✓ Resolved
SMS Delivery Delays and Failures From a Subset of Twilio Phone Numbers to Multiple Networks in Multiple Countries
Status
resolved
Duration
7h 13m
Updates
6
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, Jul 25, 2026, 09:31 PM
This incident has been resolved.
monitoringSat, Jul 25, 2026, 07:25 PM
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Jul 25, 2026, 05:46 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSat, Jul 25, 2026, 03:41 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Jul 25, 2026, 02:39 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
identifiedSat, Jul 25, 2026, 02:36 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in multiple countries. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, Jul 25, 2026, 02:17 PM
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Phone Numbers to multiple networks in multiple countries. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
1762da86-7bf7-4b6a-bb5c-fc4fa7df7b3a
External ID
7c284k9g590r
🕐 Started
Sat, Jul 25, 2026, 02:17 PM
🔄 Last Updated
Sat, Jul 25, 2026, 09:31 PM
✓ Resolved
Sat, Jul 25, 2026, 09:31 PM
MINOR
Impact Level
7h 13m
Total Duration
6
Status Updates
Affected Components
SMS, Latin AmericaSMS, APACSMS, EuropeSMS, Middle East & Africa
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