← Back to Twilio History
minor✓ Resolved
User Authentication Identity SNA Missing Redirects for PLDT Smart in Philippines
Status
resolved
Duration
5h 3m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, Jun 20, 2026, 07:10 AM
This incident has been resolved.
identifiedSat, Jun 20, 2026, 05:23 AM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedSat, Jun 20, 2026, 03:17 AM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, Jun 20, 2026, 02:13 AM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in Philippines. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, Jun 20, 2026, 02:07 AM
Twilio customers may be experiencing User Authentication Identity SNA missing redirects for PLDT Smart in the Philippines. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
16b43634-f258-41b9-b915-9730150138f3
External ID
7dsnv89r1gvf
🕐 Started
Sat, Jun 20, 2026, 02:07 AM
🔄 Last Updated
Sat, Jun 20, 2026, 07:10 AM
✓ Resolved
Sat, Jun 20, 2026, 07:10 AM
MINOR
Impact Level
5h 3m
Total Duration
4
Status Updates
Affected Components
Verify Silent Network Auth
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed