minor✓ Resolved

SMS Delivery Delays and Failures Between Twilio and Multiple Networks in France

Twilio•2026-05-28 22:54 UTC

Status

resolved

Duration

7h 15m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-05-29 06:10 UTC

This incident has been resolved.

monitoring2026-05-29 02:48 UTC

We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

monitoring2026-05-29 00:47 UTC

We have observed a recovery in SMS delivery between Twilio and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-05-28 23:56 UTC

Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Numbers and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-05-28 22:54 UTC

Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

162c0da3-ad7d-4983-9c44-777fcdbd9b52

External ID

fmdrcrwqrlbl

🕐 First reported

2026-05-28 22:54 UTC

🔄 Last Updated

2026-05-29 06:10 UTC

✓ Resolved

2026-05-29 06:10 UTC

MINOR

Impact Level

7h 15m

Total Duration

Status Updates

Affected Components

SMS, Europe

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