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minor✓ Resolved

SMS Delivery Delays and Failures Between Twilio and Multiple Networks in France

Twilio•Thu, May 28, 2026, 10:54 PM
Status
resolved
Duration
7h 15m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, May 29, 2026, 06:10 AM
This incident has been resolved.
monitoringFri, May 29, 2026, 02:48 AM
We have observed a recovery in SMS delivery between Twilio and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringFri, May 29, 2026, 12:47 AM
We have observed a recovery in SMS delivery between Twilio and multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, May 28, 2026, 11:56 PM
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Numbers and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, May 28, 2026, 10:54 PM
Twilio customers may be experiencing SMS delivery failures between a subset of Twilio Short Codes and multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
162c0da3-ad7d-4983-9c44-777fcdbd9b52
External ID
fmdrcrwqrlbl
🕐 Started
Thu, May 28, 2026, 10:54 PM
🔄 Last Updated
Fri, May 29, 2026, 06:10 AM
✓ Resolved
Fri, May 29, 2026, 06:10 AM
MINOR
Impact Level
7h 15m
Total Duration
4
Status Updates
Affected Components
SMS, Europe
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