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minor✓ Resolved
User Authentication Identity SNA Failure Increase for T-Mobile in United States
Status
resolved
Duration
5h 59m
Updates
4
Coverage
0 articles
INCIDENT TIMELINE
✓ ResolvedSat, May 9, 2026, 06:45 AM
This incident has been resolved.
monitoringSat, May 9, 2026, 03:57 AM
We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
monitoringSat, May 9, 2026, 01:53 AM
We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedSat, May 9, 2026, 01:00 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingSat, May 9, 2026, 12:46 AM
Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
📊 TECHNICAL DETAILS
Internal ID
15e654e2-4e9e-4b90-a02e-74858f679980
External ID
5flhxtdnxhqg
🕐 Started
Sat, May 9, 2026, 12:46 AM
🔄 Last Updated
Sat, May 9, 2026, 06:45 AM
✓ Resolved
Sat, May 9, 2026, 06:45 AM
MINOR
Impact Level
5h 59m
Total Duration
4
Status Updates
Affected Components
Verify Silent Network AuthLookup SIM Swap
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