Widespread Microsoft 365 IP Block Causing Delivery Failures for Multiple Users

This incident has been resolved.

We are seeing reduction in block rates and some customers are indicating improvements. We will continue to monitor for any further updates.

We are continuing to monitor for any further issues.

Beginning Aug 14 2026, ~21:45 UTC, we have observed an increase of 10-15% in blocks from Microsoft 365 impacting all Twilio Sendgrid IPs. We have confirmed with other industry contacts that they are observing similar behavior. The blocks are being observed at many domains hosted by Microsoft 365 and are not confined to a specific subset of recipient domains. The blocks are variation of the following: 550 5.7.511 Access denied, banned sender[x.x.x.x]. To request removal from this list please forward this message to delist@microsoft.com. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653. AS(1410) Microsoft status page is reporting all systems are operational https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect Impacted users can submit delisting requests per the instructions provided by Microsoft by sending an email with a copy of the error message, and the blocked IP address, to "delist@microsoft.com". Delivery to Microsoft Outlook Consumer ("OLC"), for domains such as 'hotmail.com', 'outlook.com', etc., does not appear to be impacted. We will be monitoring and providing updates as new information becomes available.