minor✓ Resolved

SMS Delivery Delays to Multiple Networks in United States via Subset of Shortcodes

Twilio•2026-02-04 14:24 UTC

Status

resolved

Duration

4h 46m

Updates

Coverage

0 articles

INCIDENT TIMELINE

✓ Resolved2026-02-04 19:10 UTC

This incident has been resolved.

monitoring2026-02-04 17:20 UTC

We are observing recovery in SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-02-04 15:21 UTC

We continue to experience SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

investigating2026-02-04 14:24 UTC

We are experiencing SMS delivery delays when sending messages to multiple networks in United States via subset of shortcodes. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID

145d2e0a-664f-4317-bfd0-6fa280177382

External ID

vcvzkc8b6772

🕐 First reported

2026-02-04 14:24 UTC

🔄 Last Updated

2026-02-04 19:10 UTC

✓ Resolved

2026-02-04 19:10 UTC

MINOR

Impact Level

4h 46m

Total Duration

Status Updates

Affected Components

SMS Short Code, North America

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