← Back to Twilio History
minor✓ Resolved

SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Liberty Puerto Rico

Twilio•Thu, May 21, 2026, 10:10 AM
Status
resolved
Duration
5h 9m
Updates
4
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedThu, May 21, 2026, 03:20 PM
This incident has been resolved.
monitoringThu, May 21, 2026, 02:09 PM
We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, May 21, 2026, 01:07 PM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, May 21, 2026, 11:10 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
investigatingThu, May 21, 2026, 10:10 AM
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes and Long Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
1381707a-b4f0-4460-95a0-c32a38e65b88
External ID
3z789ttmlxj9
🕐 Started
Thu, May 21, 2026, 10:10 AM
🔄 Last Updated
Thu, May 21, 2026, 03:20 PM
✓ Resolved
Thu, May 21, 2026, 03:20 PM
MINOR
Impact Level
5h 9m
Total Duration
4
Status Updates
Affected Components
SMS, Latin America
REQUEST COVERAGE
No article has been written for this incident yet. When 100 people request coverage, we automatically generate one.
0 / 100 requests100 more needed