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minor✓ Resolved

SMS Delivery Delays and Failures Between a Subset of Twilio Short Codes and Telcel in Mexico

Twilio•Thu, Apr 30, 2026, 04:59 PM
Status
resolved
Duration
7h 20m
Updates
5
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedFri, May 1, 2026, 12:20 AM
This incident has been resolved.
monitoringThu, Apr 30, 2026, 10:28 PM
We have observed a recovery in SMS delivery between a subset of Twilio Short Codes and Telcel network subscribers in Mexico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Apr 30, 2026, 08:13 PM
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
identifiedThu, Apr 30, 2026, 06:12 PM
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
identifiedThu, Apr 30, 2026, 05:12 PM
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Short Codes and Telcel network subscribers in Mexico. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
investigatingThu, Apr 30, 2026, 04:59 PM
Twilio customers may be experiencing SMS delivery delays and failures between a subset of Twilio Short Codes and Telcel network subscribers in Mexico. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

📊 TECHNICAL DETAILS

Internal ID
1369b6e6-0299-49ac-9a0c-f7789dcb7481
External ID
qhqv6jtpf43t
🕐 Started
Thu, Apr 30, 2026, 04:59 PM
🔄 Last Updated
Fri, May 1, 2026, 12:20 AM
✓ Resolved
Fri, May 1, 2026, 12:20 AM
MINOR
Impact Level
7h 20m
Total Duration
5
Status Updates
Affected Components
SMS, Latin America
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