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minor✓ Resolved

Service Degradation with Zoom Virtual Agent.

Zoom•Wed, Feb 25, 2026, 03:00 PM
Status
resolved
Duration
5h 25m
Updates
6
Coverage
0 articles

INCIDENT TIMELINE

✓ ResolvedWed, Feb 25, 2026, 08:25 PM
This incident has been resolved.
monitoringWed, Feb 25, 2026, 07:53 PM
Our vendor has successfully resolved the issue affecting Zoom virtual agent. Our team will continue to monitor the situation closely and keep you informed of any further developments. Thank you for your patience.
identifiedWed, Feb 25, 2026, 07:39 PM
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedWed, Feb 25, 2026, 05:50 PM
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedWed, Feb 25, 2026, 04:42 PM
We continue to work with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
identifiedWed, Feb 25, 2026, 03:43 PM
We have identified the issue affecting Zoom virtual agent. We are working with the vendor to resolve the issue. We will keep you informed with timely updates as progress is made. Thank you for your patience.
investigatingWed, Feb 25, 2026, 03:00 PM
We are currently investigating a service degradation affecting Zoom virtual agent. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

📊 TECHNICAL DETAILS

Internal ID
135a9e05-a151-48ca-9c18-3e66c1be6b7e
External ID
s62xdxljxjq0
🕐 Started
Wed, Feb 25, 2026, 03:00 PM
🔄 Last Updated
Wed, Feb 25, 2026, 08:25 PM
✓ Resolved
Wed, Feb 25, 2026, 08:25 PM
MINOR
Impact Level
5h 25m
Total Duration
6
Status Updates
Affected Components
Voice Agent
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